Join Our International IT Infrastructure Team as an Incident Analyst!
Are you skilled at problem-solving and adept at communication? Do you possess a deep understanding of IT infrastructure terminology and have experience in managing incidents efficiently? If the answer is yes and you're open to embracing the dynamic nature of night shifts and weekend work, our Incident Analyst position could be your next career leap.
Key Responsibilities:
- Provide prompt and efficient responses to critical incidents.
- Ensure constant communication updates to stakeholders during incidents.
- Engage in documentation, process improvements, and post-incident analyses.
- Oversee incident queues and ensure effective communication channels.
- Cooperate closely with technical teams to address and resolve incidents.
- Document and refine incident communication procedures.
Work Schedule:
Our team operates on a 37.5-hour workweek basis, with 12-hour shifts covering continuous day/night operations. We offer a competitive salary ranging from 40 to 60 thousand CZK per month, depending on your seniority level.
What We're Looking For:
- A bachelor's degree in Communications, Information Technology, or a related field.
- Proven experience in incident management, analysis, and reporting.
- A strong grasp of technical concepts and terminology related to IT infrastructure.
- Exceptional problem-solving skills and the proficiency in accurate and effective communication.
- Fluent written and verbal communication skills in English.
- The readiness to work in a 12-hour shift model, including day and night shifts.
- An eye for detail to ensure thoroughness in all tasks.
Why Join Us?
Become part of a supportive and international infrastructure operational team! In addition to a fulfilling role, we offer:
- 20 days of vacation and 6 sick days.
- The possibility to work from home after your probation period.
- A Cafeteria program, meal allowances, and a Multisport card for your health and well-being.
- Refreshments available at the workplace for your comfort.
If you're ready to take on the challenge and contribute to our mission with your expertise, we're looking forward to reviewing your application. Together, let's strive towards operational excellence and make a significant impact in our IT infrastructure operations!