Join a Global Team with a Star Brand 🌟
Become a vital part of an international team under a renowned French financial institution, famed for its star logo at global tennis events. You will ensure the smooth operation of applications, providing crucial support to clients across multiple European countries.
Your Key Responsibilities:
- Provide technical support and maintenance for internal applications in the TEST environment, covering configuration, installation, and testing of new versions.
- Offer L2 application support using tools such as JIRA and ServiceNow.
- Troubleshoot and resolve software and technical issues efficiently.
- Gather and analyze information to address and resolve customer inquiries.
- Manage customer expectations regarding response times for issue resolution.
- Conduct extensive research and document technical issues.
- Collaborate with Technical Support team members on strategic projects.
Required Experience:
- Fluent English proficiency (B2 level or higher).
- Minimum of 2 years of experience in application or system support.
- Linux experience (minimum 2 years) – command running, system management, and ideally scripting.
- Knowledge of web and application servers such as Apache, Tomcat, or WebSphere.
- Experience with monitoring tools like Splunk, Dynatrace, or Witbee.
- Familiarity with ticketing systems such as JIRA or ServiceNow.
- Understanding of Bash scripting (Python knowledge is a plus).
- Strong analytical and problem-solving skills.
- Excellent organizational and communication skills.
- International working experience is a bonus.
What We Offer:
- Work in a dynamic and professional international team.
- Flexible working hours - choose your own start and end times.
- Comprehensive benefits package including:
- 5 weeks of vacation.
- 18,000 points per year in the cafeteria system for activities like culture, sports, education, and more.
- Meal vouchers.
- Generous pension contributions.
- Access to professional development and soft skills training.
- Opportunities to join CSR activities and work alongside field experts.