Join Our Team as a Remote HR Support Specialist! 🌟
We are looking for a talented individual who speaks advanced German and has a keen interest in HR. If you're located in the Czech Republic and love the flexibility of working from home, this could be the perfect fit for you!
Key Responsibilities:
- Act as the first point of contact for employees and managers via phone, email, or chat
- Log contacts into the case management system
- Resolve queries using available documentation, such as FAQs and standard operating procedures
- Escalate queries that can't be resolved
- Identify gaps in the supporting documentation and help improve processes
- Prepare regular reports
What We Expect from You:
- Fluent in English and advanced German (B2)
- Previous experience in customer service
- Strong proficiency in MS Excel and Word
- Willingness to work in shifts
- Pro-active and communicative personality
- Must reside in the Czech Republic
What We Offer:
- 5 weeks of paid holiday
- Meal vouchers/home office allowance
- Multisport card for a healthy work-life balance
Start: As soon as possible
Location: Prague 8 and home office/fully remote
Contract: One year with the possibility of prolongation
Working Schedule: Full-time (40 hours per week)
We look forward to receiving your CV and hopefully welcoming you to our team! 🙌